Remote Assistance

If you have been directed to setup a Remote Assistance session by one our engineers, please follow these steps and enter the Session ID number when prompted.

Please note that you will require administrator rights on your computer to use this Remote Assistance tool. At this time unfortunately we only support Microsoft Windows.

  1. Download the client here: assist.zoho.com/install-customer-plugin
  2. Install the client that you have downloaded
  3. On your desktop you will have a new icon - Zoho Assist - Zoho Assist Customer Plugin.
    Double click this to start the Remote Assistant client.
  4. Enter the Session ID the engineer has provided and click Join Session.

A control bar will appear in the bottom right of your screen allowing you to disconnect at any time.

 

NOTE: Please ensure that any confidential information is removed from your screen before connecting to the remote session.